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There are a few different help units. Based on the time that the incident occurs, contact the appropriate help unit listed below. All times are Eastern Time.

Please provide the time of the incident, your name, your PSU User ID (e.g. abc123), the course and section, the instructor's name, and a brief description of the issue.

If you are unable to reach any of these help units and get immediate assistance, you may need to reschedule the exam.

Weekdays (8:30am - 5:30pm)

Call Josh Byrd (Technology Coordinator, Spanish Basic Language Program). If you would like a written response, you can also email him.

Weekdays (After 5:30pm)

Call The World Campus and Continuing Education HelpDesk.

  • Phone (toll free within the United States): 1-800-252-3592, option 4
  • Phone (local and international calls): 1-814-865-0047

Weekends

Call The World Campus and Continuing Education HelpDesk. See the phone numbers above.