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Frequently Asked Questions on Technical Issues




Bongo (Spanish 1 and World Campus Only)

Answers on Technical Issues


I have a question and am not sure who to ask.

For account, purchasing, or password related MySpanishLab questions, contact MySpanishLab support. For questions about Spanish or grading, talk to your instructor. All other issues, check the FAQ here or fill out the Help Form.

I'm having trouble typing accents on my computer.

There are a number of ways to type accents. The quickest may be to use the alt + numpad method. Please see the Laptop Accents page for more information on typing accents on a laptop.

How do I enable "cookies" on my computer?

Most computers and browsers have cookies enabled by default. Please consult your browser's Help menu for more information about enabling cookies.


How do I forward my Canvas email to my regular Penn State email account?

It is highly recommended that you have your Canvas email forwarded to another email account. This makes it easier to check your mail and to reply to your instructors.

  • Select the Account option on the left menu in Canvas
  • Select the "Notifications" link
  • Your Penn State email will be selected already.
  • In the right column select the "check mark", "clock", "calendar" or "x" icons to indicate how frequently you would like to get email notifications.
  • The icon definitions at the top of the page define the meaning on each icon.

I’m trying to get into an assignment in Canvas, and it appears to be locked or restricted.

These will unlock for you if you do the proper assessment such as the Academic Integrity Form. Check your syllabus for assessments that need to be done before you start on your main work.

But I’ve done those already, and it’s STILL locked or restricted!

You have an issue that needs admin support. Fill out the Help Form and let the administrator know what is happening.


How do I register for MySpanishLab?

To register for MySpanishLab, you'll need the access code that came with your book and the Course ID found in Canvas. Follow these steps:

  • Read the License Agreement and Privacy Policy and click I Accept
  • Under Do You Have a Pearson Education Account:
      • If Yes – Fill in your username and password. (Note: This version of MyLab is not necessarily compatible with other MyLab products. You may need to create a new account if you already use Pearson products for non-Spanish courses.)
      • If No – Create a username and password per the guidelines provided. We recommend using your PSU ID.
      • If Not Sure – Enter your email address and click Search.
  • Follow the on-screen instructions.
  • When prompted for an access code, enter the access code from your textbook.
  • Upon successful registration, you will see a confirmation screen.
  • Click the Login Now button on the confirmation screen to login to your course content.
      • Please retain your username and password for future access to your course content.
  • Once you have logged in, click Enroll in a Course.
  • Enter your Course ID.

I’m logged in to MySpanishLab, but I can’t open any of my assignments. Nothing happens when I click on them.

It is very likely that you have a popup blocker turned on. It's very common, and simply needs to be disabled for all the MySpanishLab pages. Run the browser tuneup, and if it tells you you have popups blocked, let it tell you how to fix it.

I can’t log in to MySpanishLab, it says my login or password are incorrect.

Either the login or password actually are correct, or the account is wrong. Sometimes students will have accounts on similar sites (like MyMathLab or MyEconomicsLab), and the correct account needs to be used. Check your confirmation email for the correct username. If you don't have any other accounts, double check your password and do a password reset if need be.

After successfully registering for MySpanishLab, I can’t enroll in the course. I try the course ID, and it tells me I do not have access to this course.

This is an issue with your access code from your book. If you did not get the correct book from the PSU bookstore you may have the wrong access. Make sure you have the correct book, and make sure it's new. If you don't easily see a problem, fill out the Help Form and an admin will help figure out what's happening and help fix it.

I’ve done all my work in MySpanishLab, but my Canvas grade for that week is still 0.

Grades are transferred from MSL to Canvas once a week. If your grades still do not transfer after a week, then you should fill out the Help Form.

Bongo (Spanish 1 and World Campus Only)

I'm trying to use Bongo, but receive a message about an internal server error. How can I fix this?

Bongo is set up to work with the Chrome and Firefox browsers. Using other browsers may result in performance problems. If one of those browsers isn't working please try the other.

How do I schedule a group meeting?

  • Enter the page in Canvas for that particular Speaking Assignment
  • Click the circle with a plus sign inside it at the bottom of the page
  • Click the top (calendar) icon that appears
  • Give your meeting a title, date, and time, then click Submit
  • Illustrated instructions are available from the Bongo Learners Portal

How do I connect to my meeting room?

  • Enter the page in Canvas for that particular Speaking Assignment
  • Find the area titled "Scheduled Meetings"
  • Click the options button (three vertical dots) associated with your meeting, then click Launch
  • You will be sent to the meeting's "lobby" in a new browser tab, some useful information is available under the "Session Management" header
  • Click "Enter Meeting Room" when you're ready
  • NOTE: You will not be able to enter the room until the scheduled date and time.

Do I have to download or install anything in order to use this program?

No. Bongo is completely web based so you will not have to install any new programs or software onto your computer. However, you may need to install your camera and/or microphone in order to successfully complete the assignments.

What type of microphone and Web Camera will work best with Bongo?

A headset with a built-in microphone is recommended to reduce audio echo and feedback. Penn State ITS recommends a camera and headset with USB or Firewire connectors, rather than a headphone plug connector. A built-in camera and microphone will work, however it is highly recommended to use headphones to reduce feedback.

There is background noise / echo / feedback coming through my speakers while in the Bongo room. How can I fix this?

We recommend wearing headphones while using this program. It will reduce the amount of sound coming out of your speakers, especially if you are using a built-in microphone.

How do I record a session in Bongo?

  • Wait until everyone is in your room and all audio / video has been checked and is working properly
  • Click the button next to the words "Not recording" at the top-center of the screen. It looks like a circle with a dot inside it
  • After being clicked, the button will turn red and the text next to it will read "Recording"
  • To stop recording click the same button again. It should turn white and display "Not recording"
  • Click the red dot again and select 'stop recording'
  • Illustrated instructions are available from the Bongo Learners Portal

How do I submit my recorded session to my instructor?

  • When you have stopped recording, end the meeting by clicking the options (three vertical dots) button, then click "End meeting"
  • Close that browser tab
  • Enter the page in Canvas for that particular Speaking Assignment
  • Find your new recording listed in the area titled "Work in Progress." It may take some time for the recording to appear
  • The recording is being processed when the icon next to it is an hourglass, and the message Your video will be available once it's done processing" appears above it
  • When the recording is finished processing, click the options button (three vertical dots) associated with it, then click Preview to watch it
  • If your group is pleased with the recording, click options then "Mark as Ready" to move it to the "Ready to Submit" section
  •  When in the "Ready to Submit" section, click "Submit Assignment" to submit it.