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Frequently Asked Questions on Technical Issues

Canvas

MySpanishLab

General

Adobe Connect (Spanish 1 Only)


Answers on Technical Issues

Canvas

How do I forward my Canvas email to my regular Penn State email account?

It is highly recommended that you have your Canvas email forwarded to another email account. This makes it easier to check your mail and to reply to your instructors.

  • Select the Account option on the left menu in Canvas
  • Select the "Notifications" link
  • Your Penn State email will be selected already.
  • In the right column select the "check mark", "clock", "calendar" or "x" icons to indicate how frequently you would like to get email notifications.
  • The icon definitions at the top of the page define the meaning on each icon.

I’m trying to get into an assignment in Canvas, and it appears to be locked or restricted.

These will unlock for you if you do the proper assessment such as the Academic Integrity Form. Check your syllabus for assessments that need to be done before you start on your main work.

But I’ve done those already, and it’s STILL locked or restricted!

You have an issue that needs admin support. Fill out the Help Form and let the administrator know what is happening.

I'm having trouble logging in to Canvas.

Most login problems can be attributed to one of the following reasons:

  • We recommend using the current versions of Firefox, Chrome or Safari browsers on your PC or Mac. Internet Explorer 11 and Microsoft Edge Browsers are also supported. We recommend Windows users of Internet Expore and Microsoft Edge Browsers make sure your operating system is also current; you may need to download the Windows 10 Anniversary Update to submit Canvas assignments.
  • Occasionally Canvas experiences a technical issue. Information about Canvas services interruptions can be found at the Penn State Information Technology Services Alerts Website.
  • Both user ID and passwords are case sensitive in Canvas. If your log-in and password are not working when you sign into Canvas go to work.psu.edu/password and update your password. You can use the same password or choose a new one if you like. If you are unsure of your user ID or password, you may visit service.psu.edu or call 814-865-HELP (4357) for assistance.
  • Cookies must be enabled on your browser to log in to Canvas.
  • Clearing the cache in your browser will also clear up initialization errors that can occur during the login process.

I keep getting an "Initialization Error" when I log into Canvas.

We suggest that you clear the cache in your browser. Please follow the directions on the link provided to Clear the browser cache.

Close your browser windows and then open your browser again and login.

In addition you can also delete the temporary internet files or cookies and history in the Web browser that you use. To do this, go into your browsers Internet Options or Preferences folder to locate these settings.

I am having problems with Canvas freezing up.

Simply close your browser and restart your computer.

In addition you can also delete the temporary internet files or cookies and history in the web browser that you use. To do this, go into your browsers Internet Options or Preferences folder to locate these settings.

We also suggest that you clear the cache in your browser. Please follow the directions on the link provided to Clear the browser cache.

I can’t get the presentations to play. My computer keeps trying to download a .swf file.

This could be an issue with the Flash player in your browser. This guide from Adobe should provide a solution.

Pay close attention to section 4 about enabling in your browser. Downloading and installing the most recent version of Adobe Flash Player is a good first step, but in addition, you may need to manually modify your web browser's settings that relate to Flash.

MySpanishLab

How do I register for MySpanishLab?

To register for MySpanishLab, you'll need the access code that came with your book. Follow these steps:

  • Start by going to myspanishlab.com.
  • Whether or not you have a Pearson account, choose Register as student.
  • Make sure you have what it needs, and click OK! Register now.
  • You should have an access code from your book, so select 'Yes, I have an access code'. If you do not, DO NOT choose 'No, I need to buy access' as it will give you the wrong code. Online codes may be purchase here, but SBLP recommends buying a book at the bookstore.
  • Read and accept the Terms of Service.
  • Next, you may use an existing account if you have one. Enter your account info or create a new one, and enter your access code below.
  • Complete the registration process by entering or double checking the standard account information, and when you're done, choose Log in Now.
  • You should now be on a blank blue screen. Towards the top, choose 'Enroll in a Course'. You'll need your course ID, which will be on your Canvas course.
  • After you add and confirm your course, you should be all set, and can enter the course. Be sure to run the browser tuneup to make sure you have the requirements and that popups are enabled.

I’m logged in to MySpanishLab, but I can’t open any of my assignments. Nothing happens when I click on them.

It is very likely that you have a popup blocker turned on. It's very common, and simply needs to be disabled for all the MySpanishLab pages. Run the browser tuneup, and if it tells you you have popups blocked, let it tell you how to fix it.

I can’t log in to MySpanishLab, it says my login or password are incorrect.

Either the login or password actually are correct, or the account is wrong. Sometimes students will have accounts on similar sites (like MyMathLab or MyEconomicsLab), and the correct account needs to be used. Check your confirmation email for the correct username. If you don't have any other accounts, double check your password and do a password reset if need be.

After successfully registering for MySpanishLab, I can’t enroll in the course. I try the course ID, and it tells me I do not have access to this course.

This is an issue with your access code from your book. If you did not get the correct book from the PSU bookstore you may have the wrong access. Make sure you have the correct book, and make sure it's new. If you don't easily see a problem, fill out the Help Form and an admin will help figure out what's happening and help fix it.

I’ve done all my work in MySpanishLab, but my Canvas grade for that week is still 0.

Grades are transferred from MSL to Canvas once a week. If your grades still do not transfer after a week, then you should fill out the Help Form.

I can’t get the presentations to play. My computer keeps trying to download a .swf file, or I received an error message about a div being replaced.

This could be an issue with the Flash player in your browser. This guide from Adobe should provide a solution.

Pay close attention to section 4 about enabling in your browser. Downloading and installing the most recent version of Adobe Flash Player is a good first step, but in addition, you may need to manually modify your web browser's settings that relate to Flash.

General

I have a question and am not sure who to ask.

For account, purchasing, or password related MySpanishLab questions, contact MySpanishLab support. For questions about Spanish or grading, talk to your instructor. All other issues, check the FAQ here or fill out the Help Form.

I'm having trouble typing accents on my computer.

There are a number of ways to type accents. The quickest may be to use the alt + numpad method, but a longer term solution is to set up an international keyboard on your computer (PC instructions | Mac instructions).

How do I enable "cookies" on my computer?

Most computers and browsers have cookies enabled by default, but if you need, check our page on enabling cookies.

Adobe Connect (Spanish 1 Only)

How do I connect to my meeting room?

A link to your room will appear within the Group Tertulia links to Adobe Connect folder in your Canvas course after the semester has begun and your team has been determined. This usually occurs during the second week of the semester.

Do I have to download or install anything in order to use this program?

No. Adobe Connect is completely web based so you will not have to install any new programs or software onto your computer. However, you may need to install your camera and/or microphone in order to successfully complete the assignments.

What type of microphone and Web Camera will work best with Adobe Connect?

A headset with a built-in microphone is recommended to reduce audio echo and feedback. Penn State ITS recommends a camera and headset with USB or Firewire connectors, rather than a headphone plug connector. A built-in camera and microphone will work, however it is highly recommended to use headphones to reduce feedback.

There is background noise / echo / feedback coming through my speakers while in the Adobe Connect room. How can I fix this?

We recommend wearing headphones while using this program. It will reduce the amount of sound coming out of your speakers, especially if you are using a built-in microphone.

There is a long delay between when someone speaks and when I see / hear them. What can I do to fix this?

Most likely you will simply need to increase your connection speed from within Adobe Connect. To do this, enter your assigned room and click on Meeting -->Preferences --> Room Bandwidth --> Select either DSL/Cable or LAN (recommended).

How do I record a session in Adobe Connect?

  • Once everyone is in your room and all audio / video has been checked and is working properly
  • Go to 'Meeting' and then 'Record Meeting'
  • Give your meeting a name (ex. Group A, Session 2)
  • Click OK
  • You’ll see a red dot in the top right corner of the screen indicating that the session is now being recorded.
  • To stop recording you have two options:
  • Click the red dot again and select 'stop recording'
  • Go to 'Meeting' and then 'Record Meeting' (you will see a check mark to the left of this indicating that it is currently being recorded). Select 'Record Meeting' to stop recording.

How do I submit my recorded session to my instructor?

  • When you have completed your session and have stopped recording. One person from your group must submit the web address for the recording to your instructor.
  • Within Adobe Connect, go to 'Meeting' and then 'Manage Meeting Information'
  • A new page will open in your web browser showing you the management platform for this meeting room. DO NOT CHANGE ANY SETTINGS!!!
  • Select the 'Recordings' link in the middle of the screen.
  • Click on the link for the recording you wish to submit (listed by most recent)
  • Copy and paste the link provided (URL for Viewing) into the speaking assignment in Canvas for that week’s assignment.